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Online Complaint Net Banking Complaint Hierarchy

Escalation Matrix Flow

Home / Escalation Matrix Flow

Grievance Redressal Mechanism

Level 1
Submitting a Complaint (First Level Support)
Raise a complaint by visiting us or contacting the branch.
If you are not satisfied with the response, please escalate to the next level.
You can find the list of branch phone numbers on our website: pardipeoplesbank.in
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If not satisfied with Level 1 response
Level 2
Escalation to Nodal Officer
If the solution provided at Level 1 does not meet your expectations, escalate the matter to the Nodal Officer.

Email: jagruti.shah@pardipeoplesbank.in
Address:
Head Office,
Killa-Pardi,
Dist. Valsad
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If not satisfied with Level 2 response
Level 3
Escalation to Principal Nodal Officer
If the solution provided at Level 2 does not meet your expectations, you may contact the Principal Nodal Officer.

Email: siddharth.shukla@pardipeoplesbank.in
Address:
Head Office,
Killa-Pardi,
Dist. Valsad
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If still not satisfied
External Recourse
RBI Integrated Ombudsman
You may approach the statutory body appointed by the Reserve Bank of India.

Online: https://cms.rbi.org.in
Email: crpc@rbi.org.in

Physical Address:
Centralized Receipt and Processing Centre (CRPC),
Reserve Bank of India,
4th Floor, Central Vista,
Sector 17, Chandigarh – 160017

Toll Free Number: 14448